Do you need help setting up and activating your student accounts?

You can view the below slides for the step-by-step process of activating your student accounts.

View the student activation slides here

Make sure you complete these steps in the order they are listed.

1. Equipment Requirements for OUEEC – students must read

Every student must use a device that is consistent with the recommended specifications of the College, which is an Windows or Apple Mac laptop/notebook-style computing device.

iPads, Android tablets, or Chromebooks are not suitable for studying at the College.

Before you start your program, you must read the Online University English Entry Course (OUEEC) Personal Electronic Device Student Guidelines.

Your computer must:

  • be less than 4 years old
  • English version: Windows 10, or macOS Big Sur (version 11.0)
  • English version: Office 365
  • Microsoft .NET Framework 3.5 installed (Windows only).

2. Activate Your Unique Student zID

Activate your unique student zID here: https://iam.unsw.edu.au/home

  • Your zID has been emailed to your personal email address before your Orientation Day.
  • If you did not receive your zID, please contact [email protected] with your full name.

3. Activate Your Student Email

Activate your student email at this url: https://student.unsw.edu.au/email

Email is the official way that UNSW teachers and staff communicate with students.

4. Set Up Multi Factor Authentication (MFA)

  • On your phone download the Microsoft Authenticator app from the App Store or Google Play.
  • Copy and paste this url into a new incognito browser window: https://aka.ms/mfasetup
  • Follow the steps on phone and computer
  • If you need help with this step click here 

Important: Do not delete the MFA once you have set it up. If you delete the MFA or get a new device, you will need to call UNSW IT to reset it. For MFA technical issues and assistance contact the IT Service Centre on (02) 9385 1333 and select MFA from the options.

5. Activate Your Student Portal

Open your Student Portal here and click on the blue bar to log in using the information below:

  • Click on PROFILE
  • Ensure your personal information is up to date
  • Click on USEFUL LINKS and familiarise yourself with them!

If you have any problem to log into Student Portal please email the UNSW College IT Team at  [email protected] with your zID and screenshots of the issue you are having.

6. Locate Your Timetable on the Student Portal

  • In your Student Portal home page, click on Useful Links.
  • Click on Allocate+
  • Click on ‘Timetable’ (top right of screen) to locate your timetable.

If you have any problem to log into Allocate+ please email the UNSW College IT Team at  [email protected] with your zID and screenshots of the issue you are having.

7. Access the UNSW Learning Platform Moodle

Access Your UNSW Learning Platform called Moodle here.

  • Your Username: [email protected] (eg. [email protected])
  • You may get a MFA notification to approve on your smart phone.
  • If you have any problem to log into Moodle please email the UNSW College IT Team at [email protected] with your zID and screenshots of the issue you are having.

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    Last modified: 11:42 am, 29 April 2025
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