Systems Access & Troubleshooting
Issue with Moodle, Publish, Zoom or Student Portal?
Contact: IT Helpdesk
Please include:
- Your full name
- Your student ID number
- Screenshot of the issue
Accessing UNSW platforms
Contact: UNSW IT (for AEP students, please only contact IT Helpdesk)
Please include:
- Your full name
- Your student ID number
- Screenshot of the issue
General and Orientation Enquiries
Email Student Enquiries Team.
Phone: +61 2 8936 2222
Monday – Friday, 9am – 5pm Sydney Local Time
Please include:
- Your full name
- Your student ID number
Accommodation
Email Accommodation Team.
Under 18 Students
Email Under18 Team.
Student Wellbeing Support
If you need support in any of the following areas, please contact the email address at the bottom of this section. We are here to help you!
- Adjusting to life at UNSW College (home sickness, cultural, social and academic adjustment)
- General study skills
- Personal and family issues
- Financial difficulties
- Enrolment changes while studying
- Understanding UNSW College policies and procedures
- Support if you are experiencing distress
- Advice about services available and where to get help
- Requesting education adjustments if you need additional support for your studies
Contact: Student Wellbeing – request an appointment through Moodle or email Student Wellbeing Team.
Please include:
- Your full name
- Your student ID number