Access your Moodle account

Your Z-ID is displayed in the Student Portal (MyProfile) (remember – log on with your gID) under the “My Details –> Edit My Details”.

If prompted to, click the “Agree and sign on to Moodle” button.

Note the Z-ID format tip … it is Z-ID@ ad .unsw.edu.au – you must include the “ad” after the “@” when you enter your Z-ID on the next page.

1. Enter your Z-ID.As above, follow the Z-ID format tip …. it is Z-ID@ ad .unsw.edu.au.

2. Enter your Z-ID password on the next screen.

3. If you receive an MFA message you need to also approve sign-on from your MFA application on your smartphone or other device.

4. Note: If you get a “More information required” message then you have not yet correctly activated your MFA and need to do so – see previous instructions on this.

f you have trouble logging on Moodle, please use the following checklist to help you fix your Moodle accessing problem.

1. Have you tried a different browser window?
   • Open in a NEW different browser:

     Common browsers include Firefox, Internet Explorer, and Chrome for instance. Whatever one you are using to view this IT Induction in, choose another one (if you have one!). Look on your computer for “Firefox”, “Internet Explorer”, “Chrome” etc.

• Open in a NEW browser window:
  • Right-click on the browser icon in your taskbar and you will see a list of options to choose from.

• Open an incognito window:
  • to open an incognito window (if you have that option in your browser) try right-clicking on the browser icon in your task bar and look for something like this.

2. Are you on the right log-on page?
   Sometimes, you may accidentally go to the wrong login page of Moodle.
   • For Foundation Studies students, you need to go to the page like the LEFT one. (Correct log-on page!)
   • The background image changes each month but the layout should look the one here on the left.
   • If you are on the “Wrong log-on page”, please go back to the website myUNSWCollege and click the correct link under Foundation Studies and Diploma section.
   • Correct Logon page

3. Is your Z-ID set correctly?

   If you failed to set a complex Z-ID password and ignored the error messages given when doing so, only the “Unipass” part will be set and not the whole ZPass. Go back to Distance – FS – Activate Z-ID accountand follow the process again step by step and make sure each step is done successfully – then try to access Moodle again.

   Tips:

   Follow the instructions for setting your Z-ID password carefully and do not ignore any error messages you get.

   If you still cannot log in please see contact Student Services for help.

4. Is there a problem with Moodle?
   If you could log on to Moodle earlier but cannot now, the problem might be the system.

    

   Occasionally Moodle has log on issues due to large numbers of students trying to access it at the same time!

   UNSW does its best to prevent this but sometimes it does happen. Ask a friend if they can log on and/or wait a couple of hours and try again.