Important Student Contacts

• enquiries@unswcollege.edu.au
• +61 2 8936 2222
• General student enquiries
• 9am-5pm Sydney Local Time

• student.support@unswcollege.edu.au
• Book appointment here
• +61 2 8936 2222
• Support with your wellbeing, personal issues and disability support, support for under 18 students
• 9am-5pm Sydney Local Time

• academicprogression@unswcollege.edu.au
• Book appointment here
• +61 2 8936 2222
• 9am-5pm Sydney Local Time

• complaintsandconduct@unswcollege.edu.au
• Book appointment here
• Contact for student misconduct, complaints and appeals
• 9am-5pm Sydney Local Time

• accommodation@unswcollege.edu.au
• Book appointment here
• If you need advice about where to live in Sydney or need help with accommodation issues
• 9am-5pm Sydney Local Time

• helpdesk@unswcollege.edu.au
• Connection issues and issues accessing student learning platform or student emails
• 9am-5pm Sydney Local Time

Psychology & Wellness and Mental Health Connect (9am to 5pm, Monday to Friday)

• Call: +61 (2) 9385 5418
• Calls re-directed to the UNSW After Hours Mental Health Support Line between 5pm and 9am Monday to Friday and 24 hours on weekends and Public Holidays.
• Confidential one-to-one texting with a counsellor – SMS to 0485 826 595
• Available after hours between 5pm and 9am Monday to Friday and 24 hours on weekends and Public Holidays

Not in Australia?

Call: +61 (2) 8905 0307 for non-urgent mental health inquiries.

• +61 2 9385 6666 
• Life threatening situation on campus 
• 24/7

• +61 2 9385 6000
• Ambulance, Police and Fire Brigade
• 24/7

• 1800 011 511 
• For urgent mental health help and support 
• 24/7 

• 13 11 14
• Mental Health Crisis Support 
• 24/7

• +61 2 9385 5425
• To see a doctor if you are sick or want to discuss your health concerns
• Hours may vary. To book an appointment click here

• 1800 022 222
• 24 hr health advice over the phone
• 24/7

• 1800 020 080 
• COVID 19 related health enquiries
• 24/7

• +61 2 9385 9566 
• Free legal advice for students
• For appointment times click here

• 1800737732
• Support for people who experienced sexual assault or domestic violence
• 24/7

• Students who experience sexual misconduct are encouraged to report this via the Gender-based Violence, Domestic Violence, Sexual Assault and Harassment Reporting Portal.
  Student Advisers can provide support as well. You can contact them on: student.support@unswcollege.edu.au
  By completing a report and providing your contact details we can ensure that appropriate support is being provided to you.

• https://www.student.unsw.edu.au/scams
• If you are suspecting a scam or have become a victim of a scam you can seek support from: UNSW Campus Security: +61 2 9385 6000 or your local Consulate in Sydney
• You can also contact UNSW College Student Support Team on: student.support@unswcollege.edu.au

• https://www.scamwatch.gov.au
• For information about scams and to report a scam

• https://immi.homeaffairs.gov.au/
• Information about travelling to Australia and Visa Information

• https://www.health.nsw.gov.au/
• Information about health services, including COVID 19 related information

• https://www.study.nsw.gov.au/
• Information for international students regarding studying and living in Sydney. This website also provides information about support services for international

• https://www.service.nsw.gov.au/guide/support-international-students
• Information for international students bout living in Sydney: accommodation, working as student, if you need urgent support, information about translation and interpreting services