Book a meeting
Sometimes the fastest way to sort something out is a real conversation. Choose the team you'd like to meet with and book a time that suits you – one-on-one, on campus or online.
Who would you like to meet with?
Each team brings different expertise. Not sure who you need? Start with the team that feels closest – they'll re-route you if there's a better fit. No question is too small.
Student Wellbeing Team
Studying away from home, juggling deadlines and finding your feet in a new city can all take a toll. Our Student Wellbeing Advisers are here for a confidential chat – no problem is too big or too small.
We can help you with:
- Feeling stressed, anxious, low or just not yourself
- Homesickness or culture shock
- Trouble sleeping, eating or staying motivated
- Worries about money, family or relationships
- Loneliness, friendships or finding your community
- Connecting you to extra professional support
On campus or online · 1:1
Student Progress Team
University-style study can feel like a whole new language – assessments, referencing, essays, exams. Our Student Progress Advisers will help you decode it. Come along on your own, or bring your study group.
We can help you with:
- Working out what an assessment is actually asking for
- Planning and structuring essays, reports and presentations
- Referencing, paraphrasing and academic integrity
- Reading and note-taking strategies that actually work
- English-language and academic-writing skills
- Preparing for exams without burning out
- Planning your next steps to UNSW Sydney
On campus or online · 1:1 or small group
Meet the team · +61 2 8236 2222
Equitable Learning Services
If a health condition, disability or neurodivergent condition is making study harder than it needs to be, we can help level the playing field with practical, confidential support. It's free, and registering is your choice.
We can help you with:
- Setting up an Equitable Learning Plan tailored to you
- Adjustments in class – seating, breaks, alternative participation
- Adjustments in exams and assessments – extra time, quieter rooms
- Accessing assistive technology and accessible study materials
- Connecting you with specialist support inside or outside UNSW
On campus or online · 1:1
Accommodation Team
Where you live shapes how you study. Whether you're looking for a place, having trouble in the one you've got, or just figuring out how renting in Sydney works – our Accommodation Officers can help.
We can help you with:
- Finding on-campus or off-campus housing that fits your budget
- Understanding your lease, bond and tenancy rights in NSW
- Sorting out issues with landlords, agents or housemates
- Settling into share-house life and resolving conflict
- What to do if your living situation changes mid-semester
On campus or online · 1:1
Conduct & Integrity Office
Got a question about appeal application, received an allegation, or want to make a complaint? You don't have to figure it out on your own. We'll explain the process clearly and walk you through your options – there's no judgement.
We can help you with:
- Understanding how an appeal process works and how to prepare for an appeal application
- Responding to a non-academic misconduct allegation
- Making a complaint, or responding to one made about you
- Understanding the Student Code of Conduct and your rights
Confidential · On campus or online
Other ways to get in touch
Not every team takes appointments – some are best reached another way.
After hours emergency
If you're in an emergency outside business hours, see our emergency contacts page. In a life-threatening emergency, call 000.
Not sure who to ask?
Our "Important Student Contacts" page lists every team at the College and what they look after.
Common questions
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Start with Student Services or the "Important Student Contacts" page. They'll point you to the right person. If you book with the wrong team by mistake, that's fine – we'll re-direct you and help you book the right appointment.
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Yes. You're welcome to bring a friend, classmate, parent or support person to any meeting. The Student Progress Team also offer small-group sessions if you'd like to come along with a study group.
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Yes. What you share in a meeting stays between you and the team you're meeting with, except in the limited circumstances where we're required to act – for example, if there's a serious risk to safety. Your adviser will explain this at the start of your appointment.
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You choose when you book. All teams offer appointments on campus at UNSW College L5 Building, or online via Microsoft Teams. You'll receive a calendar invite with the location or join link.
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Use the link in your booking confirmation email to reschedule or cancel. We appreciate as much notice as you can give – it lets us offer the time to another student who needs it.
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You don't have to, but if you'd like any adjustments for the appointment itself (a longer session, a specific room, captioning for an online meeting), please add a note when you book or email the team ahead of time.
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No. All meetings with UNSW College teams are free for current students.
Still not sure who to talk to?
Start with the Student Wellbeing Team – they're a great first stop and can connect you with the right specialist team if you need.
UNSW College delivers its Foundation Studies, Academic English, Diplomas, and Pre-Masters Program, under CRICOS Provider Code 01020K; TEQSA Provider ID: PRV13020 (Institute of Higher Education).
UNSW College delivers its Applied Degrees under TEQSA Provider ID: PRV13020 (Institute of Higher Education).
UNSW College also delivers UNSW Diplomas on behalf of UNSW Sydney under CRICOS Provider Code 00098G; UNSW Sydney TEQSA Provider ID: PRV12055 (Australian University).
See unswcollege.edu.au/esos for more information.
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