IT Support

Personalise

Our IT Support team is here to ensure you can access the systems, software and services you need throughout your studies.

What IT support we can provide

The IT Support team provides assistance with a range of technical matters, including:

Logging in to College systems and resetting passwords
Accessing student email accounts
Connecting to campus Wi-Fi
Troubleshooting software or hardware issues in computer labs
Support for printing and student printing accounts

If you experience technical difficulties that affect your studies, email helpdesk@unswcollege.edu.au with your zID, full name and if possible a screenshot of the issue so that the IT Team can look into it at their earliest.

You can also visit the IT Helpdesk in Room G05 (next door to the Student Lounge).

IT Helpdesk Hours of Operation

Monday to Friday, 9am – 5pm (except public holidays)

Log a ticket by emailing helpdesk@unswcollege.edu.au or via http://help.unswcollege.edu.au/

Phone: +61 (2) 8936 2215

Moodle support

If you are having trouble with your learning platform Moodle, such as technical glitches or not being able to see your courses, please email SIS@unswcollege.edu.au with your zID, full name, and a screenshot where possible.

UNSW College delivers its Foundation Studies, Academic English, Diplomas, and Pre-Masters Program, under CRICOS Provider Code 01020K; TEQSA Provider ID: PRV13020 (Institute of Higher Education).

UNSW College delivers its Applied Degrees under TEQSA Provider ID: PRV13020 (Institute of Higher Education).

UNSW College also delivers UNSW Diplomas on behalf of UNSW Sydney under CRICOS Provider Code 00098G; UNSW Sydney TEQSA Provider ID: PRV12055 (Australian University).

See unswcollege.edu.au/esos for more information.