Resources

See below for the range of resources we encourage you to utilise if you would like some extra assistance or guidance to raise a complaint.

Academic Integrity & Misconduct
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National Student Ombudsman (NSO) – Tips for making a complaint

This tip sheet: 

  • explains the general differences between a formal and informal process, 
  • provides some helpful tips when making a complaint and,
  • recommends the information students should record to support their complaint. 

As an escalated complaint’s function, the NSO is keen to help all higher education students, including higher education international students to engage with the provider’s complaints processes before coming to the NSO. 

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UNSW College delivers its Foundation Studies, Academic English, Diplomas, and Pre-Masters Program, under CRICOS Provider Code 01020K; TEQSA Provider ID: PRV13020 (Institute of Higher Education).

UNSW College delivers its Applied Degrees under TEQSA Provider ID: PRV13020 (Institute of Higher Education).

UNSW College also delivers UNSW Diplomas on behalf of UNSW Sydney under CRICOS Provider Code 00098G; UNSW Sydney TEQSA Provider ID: PRV12055 (Australian University).

See unswcollege.edu.au/esos for more information.

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